Refund policy
Return Window We accept returns within 14 days of delivery.
Eligible Condition Items must be unopened, unused, sealed, and in their original condition to be eligible for a return. Opened or used personal-care products cannot be returned because they no longer meet this condition requirement.
Return Method Returns are processed by mail only.
Return Shipping Return shipping costs are the responsibility of the customer. We do not provide prepaid return labels.
Restocking Fee There is no restocking fee.
Exchanges We do not accept exchanges.
Refund Method Approved refunds are issued to the original payment method used at checkout.
Refund Processing Time Once your return is received and inspected, approved refunds are processed within 5 days.
Final Sale Items Items clearly marked "Final Sale" before purchase are not eligible for return or refund. All other eligible items are subject to the standard 14-day return window above.
Damaged or Incorrect Items If you received a damaged or incorrect item, please contact us within 7 days of delivery so we can make it right.
How to Start a Return To initiate a return, contact our customer service team before shipping anything back:
- Email: blackcrownbeardco@gmail.com
- Contact page: blackcrownbeardco.com/pages/contact
Please include your order number and reason for return. We will provide return instructions and the mailing address. Do not ship items back without first receiving return authorization.